- Annique has a quality guarantee for its customers on all products.
- Customers may contact Annique encase of damages/ quality errors/ allergic reactions or any product-related enquiries, these queries can be logged via email at info@rooibosproducts.co.za
- Annique will inform the customer of all the necessary information required once a query is logged
- Customers must inform Annique of any product related queries/damages/quality errors within 30 days of the purchase date, if the complaint is logged after the 30 days no returns will be accepted and reimbursements will not be allowed.
- The products returned will be subject to verification.
- Annique will advise if the credit request has been approved before returning the product.
- Annique will pay the shipping costs of replacement products in the event that Annique was at fault.
- The defective products will be replaced with the same product when the product formed part of a special offer. If not a refund for an item can be requested.
- Products can only be replaced subject to stock availability if stock is unavailable during the time of the return a refund will be processed for the returned item.
- Credits will be made within 7 days of receipt of the returned product and the approval of the return thereof.
- Refunds will be processed via EFT, please take note that refunds are only scheduled in certain time frames. However, the Annique Customer Agent will inform the customer when the refund will take place
