Which payment methods do you accept?
Credit and debit cards via PayFast, SnapScan, and EFT. Card payments use 256-bit SSL through PayFast (PCI-DSS Level 1). We do not store card details on our servers.

How is my data protected?
Payments go through PayFast with Extended Validation SSL and 256-bit encryption. We never store your card details. See our privacy policy.

Do I receive an invoice?
Yes. A PDF invoice is emailed when the order is confirmed. You can also download invoices from your account order history.

How does EFT payment work?
Select EFT at checkout through PayFast and follow the banking instructions on screen. Your order is processed once payment clears in our account — usually within one business day for most South African banks.

When is my order confirmed?
Your order is confirmed once payment has been received and verified. You will receive an order confirmation email when this happens.

Can I change or cancel an order after paying?
Contact us as soon as possible on WhatsApp or email with your order number. If we have not packed the order yet, we will do our best to help. Once an order has been dispatched it cannot be cancelled.

Can I collect in George?
Yes. After you place your order, WhatsApp +27 (0)82 440 1790 or email info@rooibosproducts.co.za to arrange a collection time at 7 Woodfield W Ave, Loerie Park, George.

Do you deliver outside South Africa?
Not as a standard checkout option. Email info@rooibosproducts.co.za with your product list and delivery address and we will send you a quote.

What do I need to bring when collecting in George?
Bring proof of identity and your order confirmation email or order number. If you paid by EFT, wait for our confirmation that payment has cleared before collecting.

Can someone else collect on my behalf?
Yes, if you arrange this with us first. WhatsApp or email us the name of the person collecting and your order number before they arrive.

Can I return a product if I change my mind?
No. We accept returns only for damaged, defective, or incorrect items — not for change of mind or unwanted products. See our return and refund policy.

What if my order arrives damaged or incorrect?
Contact us within 30 days of purchase with your order number, a description of the issue, and photos where possible. We will review your request and advise next steps.

How do I log a return?
Email info@rooibosproducts.co.za or WhatsApp +27 (0)82 440 1790 with your order number and details. Do not send products back until we have confirmed your return in writing.

How long do refunds take?
Approved refunds are processed within 7 business days of receiving and verifying the returned product. Refunds are paid via EFT to a South African bank account or as store credit, depending on your preference.

Are Annique products quality guaranteed?
Yes. All Annique Rooibos products are backed by a quality guarantee. If you receive a damaged, defective, or incorrect product, we will make it right with a replacement or refund as set out in our return policy.

Are your products genuine Annique?
Yes. Rooibos Products is an independent Annique consultant supplying the genuine Annique Rooibos skincare, body care, and nutritional range across South Africa.

How do I choose the right product for my skin?
WhatsApp or email us with your skin type and what you want to improve — we are happy to recommend products from the Annique range. You can also contact a consultant in your area using the list above.

Do you run specials or free delivery offers?
Yes. Orders over R450 qualify for free nationwide delivery. Browse our shop and Special Offers for current promotions and featured products.

Do I need an account to place an order?
You can place an order at checkout with your email and delivery details. Creating a free account lets you track orders, view your order history, and download invoices anytime from My account.

What does an Annique consultant do?
Consultants help customers choose Annique products, offer skincare guidance, and can take orders in their area. Many customers order online and we courier nationwide — a local consultant is optional, not required.

Can I order online without a consultant?
Yes. Order directly on this website and we deliver to your door anywhere in South Africa. Use the consultant list above only if you prefer local, personal support.

How do I become a consultant?
Visit our register as a consultant page to find out more and apply to join the Annique business in your area.

How quickly will you reply to WhatsApp or email?
We aim to reply within one business day. WhatsApp messages sent during office hours are usually answered the same day.

What are your office hours?
Monday to Friday, 8am to 5pm (South African time). You can email anytime — we will respond on the next business day.

I forgot my password — what now?
Go to My account, click Lost your password?, enter your email address, and follow the reset link we send you.